Effective Date: 25 August 2025
Conveyancing on the Fleurieu respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information from you when you:
- Complete our Form 1 Questionnaire via Jotform.
- Submit an enquiry via our WordPress Contact Form.
- Communicate with us by phone, email, or in person.
- Engage us for conveyancing or related services.
The types of personal information we may collect include:
- Full name, contact details (phone, email, address).
- Property details relevant to your transaction.
- Financial details necessary for payment or settlement.
- Identification documents required by law (for verification of identity).
2. How We Use Your Information
We use your personal information to:
- Prepare and manage Form 1 (Vendor’s Disclosure Statements).
- Provide conveyancing and property transfer services.
- Respond to your enquiries and provide client support.
- Meet our legal and regulatory obligations.
- Process payments and issue invoices.
- Communicate updates, reminders, or information relevant to your transaction.
We will not use your information for direct marketing without your consent.
3. Disclosure of Information
We may share your personal information with:
- Government authorities, councils, and regulatory bodies (as required for searches and compliance).
- Financial institutions, real estate agents, and other parties involved in your property transaction.
- Our professional advisers, insurers, or service providers (such as IT, cloud hosting, and payment processors).
We will never sell your personal information to third parties.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
- Data submitted through Jotform and our WordPress contact form is transmitted securely.
- Electronic records are stored in secure systems with restricted access.
- Where required, physical records are held securely at our Victor Harbor office.
5. Payments
If you choose to pay by credit card via Jotform, your payment is processed securely by a third-party provider (Stripe). We do not store your credit card details.
6. Access and Correction
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below.
7. Cookies and Website Use
Our website may use cookies and analytics tools to improve your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit functionality.
8. Third-Party Services
Our website and Jotform may contain links to third-party sites. We are not responsible for the privacy practices of those external services.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Conveyancing on the Fleurieu
Shop 13 Flinders Arcade, 17–21 Ocean Street, Victor Harbor SA 5211
Phone: 8528 8940
Email: admin@cotf.com.au
Website: https://conveyancingonthefleurieu.com.au
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the “Effective Date” noted at the top.